We are one EcoTravel family working together in a partnership as follows: Sumatra EcoTravel (Christina) handles all bookings and email correspondence BEFORE you travel. The team of Sumatra EcoTravel Bukit Lawang, owned by Kembar & the EcoTravel team, is your tour operator DURING your stay. Sumatra EcoTravel acts as disclosed agent for the tour operator Sumatra EcoTravel Bukit Lawang. When you make a booking the contract it will be only between you and your tour operator Sumatra EcoTravel Bukit Lawang.