Contact

Welcome To The Jungle!

We love to welcome you to the jungle but EcoTravel is a small family business in high demand. We will do our best to respond as quickly as possible and answer your questions or take your bookings – but please allow up to 2 working days for our reply.

Unlike other providers in Bukit Lawang, our sustainable jungle treks and selected Sumatra tours  for small groups of up to 8 people focus on quality and safety rather than quantity. This is why our team has been awarded several times over the past few years. Sumatra holidays with our EcoTravel team combine our green vision, the efficiency of European-style organisation and local expertise of the jungle, the very soul of Sumatra! 

All team members are locals from this region, our guides are certified by the local ITGA-HPI and have excellent knowledge of plants and animals living in the Sumatran rainforest. For the safety of our guests we are working with a regular team on a steady basis. We do not hire additional, external guides, even if they could maximise our profit. EcoTravel tours are limited in size and number due to environmental issuesSo please contact us well in advance of your arrival. 

Please choose from our well selected touring packages, which can be customized to suit your very individual needs – depending on availability. However, if you only want to join one of our trekking tours, walk-in guests are always welcome at our EcoTravel office in Bukit Lawang, especially in the low season there are often still free places. All accommodation at EcoTravel Cottages/The Hangout is exclusively reserved for touring guests!

For a booking inquiry, please fill in the form below:

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Before starting your jungle adventure, please read this useful information:

We really recommend arriving in Bukit Lawang no later than 18:00 pm! Between 16:00 pm and 19:00 pm there will be a meeting with your guide team in our EcoTravel Cottages  for some important information and an introduction to your jungle trek or to your day tour around Bukit Lawang starting the following morning. During our special “Meet & Relax Happy Hour” you will meet other EcoTravel guests and our team will answer all your questions. This social gathering, a nice warm up for the next day, is not to be missed!

Our deluxe, superior and standard package options include transfers: we are pleased to organize hotel transfer (3 hours) from/to any hotel of your choice in Medan. If direct airport transfer (4,5 hours) is required please note that your flight should arrive at Medan airport before 15:00 pm. If you require return transfer from Bukit Lawang to KNO airport, your flight should depart after 14:00 pm

In Bukit Lawang there are no ATM machines! Please make sure you have enough cash with you! As an exclusive service to our guests we also change Euros and offer credit card payment (Mastercard and Visa / 3% charge) in our EcoTravel office.

We are happy to provide vegetarian, vegan or non-allergic meals on jungle treks if required. To give you even more information there is a summary of our most frequently asked questions (FAQ).

Looking forward to welcoming you to Sumatra soon!

Best wishes from the jungle,
Christina, Kembar & your EcoTravel Team