Contact

Contact

We love to welcome you to the jungle but EcoTravel is a small family business in high demand. We will do our best to respond as quickly as possible and answer your questions or take your bookings – at worst it will need 2 working days.

Please contact us well in advance before your arrival. As opposed to other local operators our EcoTravel tours are limited in size and number due to environmental issues. For the safety of our guests we are working with a regular team on a steady basis. We do not hire additional, external guides even if they could maximise our profit. EcoTravel guides are locals from this region, speak English, have excellent knowledge of plants and animals and are certified by the local ITGA-HPI (Indonesia Tourist Guides Association – Himpunan Pramuwisata).

Our guests will explore the jungle in a small group of up to 8 persons. To ensure a personal service we guide a maximum of 3 different groups at the same time so our numbers are limited to about 24 EcoTravel guests (apart from peak dates in high season). This means that our tours are often fully booked in advance, whereas “walk-in” guests asking for tours at short notice are always welcome!

Our EcoTravel packages start on Mondays, Thursdays, Fridays and Saturdays – and are the basis for any booking.

All accommodation in our EcoTravel Cottages is reserved exclusively for our touring guests.

To make a booking inquiry, please fill in the form below.

Contact details

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Type in your specific requests, exact tour details and any further information here!

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Before starting your jungle adventure, here is some useful information:

There is a meeting with your guide team at our EcoTravel Cottages between 16:00 pm – 19:00 pm, where you will be given essential information and an introduction to your jungle trek starting the next morning. Please just make sure to arrive in Bukit Lawang in time. Please also note the required check-Inn time at EcoTravel Cottages between 13:30 pm and 20:30 pm. 

If you would like to book our EcoTravel shuttle service from Medan (hotel – 3 hours / airport – 5 hours) to Bukit Lawang (includes free porter service for your luggage to your accommodation), please note that your flight should arrive at Medan airport before 15:00 pm. For your transfer from Bukit Lawang back to Medan airport your flight departure should be after 13:00 pm. 

In Bukit Lawang there are no ATM machines! Please make sure you have enough cash with you! As an exclusive service to our guests we also change Euros and offer credit card payment (Mastercard and Visa / 3% charge) in our EcoTravel office

To give you even more information there is a summary of our most frequently asked questions (FAQ).

Looking forward to welcoming you to Sumatra soon!

Tropical greetings,
Christina, Kembar & your EcoTravel Team

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