We can pick you up from your Medan hotel and take you back to your hotel any time from 07:00 am to 07:00 pm. If you would like to book a pickup service with our EcoTravel team from Medan airport to the jungle, please note that your flight should arrive before 15:00 pm. For your transfer from Bukit Lawang back to Medan airport your flight departure should be after 13:00 pm. EcoTravel-tours are group tours, so there will be other EcoTravel guests joining you if their arrival/departure is at the same time. Currently our maximum group size for tours and transfers is up to 8 people but especially in low season you may sometimes be on your own. Please remember it’s a 4 hour drive from Kuala Namu Airport (KNO) in Medan to Bukit Lawang so the later you arrive the later you will get to Bukit Lawang. And if your jungle trek starts the next day you will have to get up early.